General Information

General information, terms and conditions for freight customers.

  • The most cost-effective way to transport your units
  • Skip the ques and delays at the borders
  • Plan your operations around a fixed schedule with known departure and arrival times
  • Reduce the wear and tear on your trucks and trailers
  • Tax-free fuel at the Port
  • If you are traveling with your unit enjoy a good night’s sleep and enjoy hot food onboard our vessel
  • The most environmentally friendly way of transporting goods

The Port offer the possibility to take tax-free fuel before departure when transporting export cargo: Check todays price here.

First time traveling with Sea Lines?
Please provide official documents of your company details and you will get a Sea Lines Customer ID when making your first booking. Please also note if you want e-invoice or e-archive, and a contact for any eventual accounting queries. Finally, please also add and an email to receive your Customer Sailing Summary Report after every sailing where you have units onboard.

How do I make a reservation with Sea Lines?
Information coming soon.

Hazardous goods?
Please send the MSDS form when making your booking.

Oversized unit?
Please make sure to book the correct measurements when making the booking.

What is the price of traveling with Sea Lines?
See our rates for different units, passengers and shipments here.

What do I do if I need to change the travel date or cancel my ticket?
Please contact customer service to make the necessary changes.

Where do I need to go?
Follow the directions  to get the exact location and direction to our ports.

When do I need to be in the port?
You need to arrive in port before the Cut-Off stated on our Timetable.

Control your booking
Please make sure the correct unit and dimensions are on your booking notification.

What do I do if I need to change anything on my booking?
Please contact customer service.

By reporting your email when making your booking you will automatically get a booking notification to your email. We also send out a Sailing Summary Report PDF to the same email (or another if you prefer) at the scheduled departure time with the units you have on board our vessel the same sailing. If you don’ get the Sailing Summary Report automatically sent to your email please contact our Customer Support.

All our cabins are non-smoking.

Payments options:

  • Credit card payment online
  • Prepayment through bank account
  • Cash in Port
  • Credit Card payment in Turkey

The freight payment needs to be confirmed and collected before the vessel arrives at the destination port.

If you are e-archive or not a registered company in Turkey, the invoice will be sent by e-mail.

If you have any questions regarding payments or invoicing you can email our Finance department directly on ______.

Please find the claims handling guidelines here.